DRUID v1.75

Deployment Dates

The table below lists the deployment date of DRUID v1.75 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community *.community.Druidplatform.com	Druid Cloud US *.us.Druidplatform.com	Druid Cloud Australia *au.Druidplatform.com	Druid Cloud West-Europe (PROD) *.Druidplatform.com
September 15, 2022	September 29, 2022	September 29, 2022	September 29, 2022

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

What's New

• The Salesforce connector is now available in DRUID and with it a set of Salesforce solution templates are available in Solutions Library that allow you to use out-of-the box the integration with Salesforce Lead and Case Management, Salesforce Contact Center and Salesforce UiPath.



For more information, see Salesforce Connector.

Improvements

• The queue customization page has been improved to provide bot authors with multiple options for setting sound notifications being sent to agents, as follows:
• Never - sound notifications are disabled, no sound notifications are sent to agents.
• Only when out of focus - the browser sends sound notifications when the agent web page is not in focus (agent navigates to another tab / browser).
• Always - the browser always sends sound notifications when users send messages in the chat, regardless if the agent web page is in focus or not.



For information on how to add queues and assign agents, see Live Chat Multiple Queues.

Bug Fixes

• Connector Apps: When bot authors export a connector app (that is used in integrations) from a DEV environment and import it in a PROD environment, then on DEV they rename the connector app and import the renamed app in the PROD environment, the connector app is renamed and integration tasks will no longer loose the Connection Code.
• REST Responses: If on the Response of REST calls, you have child mapping configured and you configure AlternateResponseEntity to track errors that might occur in a connector, the AlternateResponseEntity now takes child mapping into consideration.
• Flow Engine: The flow engine no longer remains in a loop when a flow step of type Choice has SkipIfKnown enabled and the user manually provides a value outside the choice values.
• Conversation History v2: When clicking on a flow or flow step in Conversation History v2, the Debugging Tool appears on the right side editor; it no longer switches to the Settings tab after the Flow Diagram loads.